337 lines
13 KiB
PHP
337 lines
13 KiB
PHP
<?php
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namespace App\Http\Controllers;
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use Illuminate\Http\Request;
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use App\Models\Ticket;
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use App\Models\TicketMeta;
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use App\Models\TicketNote;
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use App\Models\Comment;
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use App\Models\Response;
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use App\Models\Company;
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use App\Models\CompanyMeta;
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use App\Models\Tag;
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use Carbon\Carbon;
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use Illuminate\Support\Facades\Session;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Storage;
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class TicketController extends Controller
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{
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public function get_canned_responses(){
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$companyId = getSelectedCompany();
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return CompanyMeta::where('company_id', $companyId)->where('key', 'canned_responses')->get();
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}
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public function allTickets()
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{
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$companyId = getSelectedCompany();
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$tickets = get_current_company_tickets(['type' => 'chat']);
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$tags = Tag::where('company_id', $companyId)->get();
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return view('all-tickets', ['tickets' => $tickets, 'tags' => $tags]);
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}
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public function waiting()
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{
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$tickets = get_current_company_tickets(['status' => 'waiting']);
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return view('waiting', ['tickets' => $tickets]);
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}
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public function showTicket($id)
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{
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$companyId = getSelectedCompany();
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$tickets = get_current_company_tickets([
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'type' => 'inbox',
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'orderby' => 'id',
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'order' => 'desc',
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'with' => 'lastResponse'
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]);
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$single_ticket = Ticket::find($id);
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$messages = [];
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$canned_response = $this->get_canned_responses();
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$email_signature = CompanyMeta::where('company_id', $companyId)->where('type', 'Email Signature')->first();
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return view('show-ticket', [
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'tickets' => $tickets,
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'single_ticket' => $single_ticket,
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'messages' => $messages,
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'canned_response' => $canned_response,
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'email_signature' => $email_signature?$email_signature->value:''
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]);
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}
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public function updateStatus(Request $request, $ticketId)
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{
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$request->validate([
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'status' => 'required|in:open,waiting,done',
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]);
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$ticket = Ticket::find($ticketId);
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$ticket->status = $request->status;
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$ticket->save();
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// Return a response if necessary
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return response()->json(['message' => 'Ticket status updated successfully']);
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}
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public function updateTicket(Request $request, $ticketId)
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{
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$ticket = Ticket::find($ticketId);
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//Update Ticket
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if(isset($request->priority)) {
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$ticket->priority = $request->priority;
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}
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if(isset($request->user_assigned)) {
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$ticket->user_assigned = $request->user_assigned;
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}
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$ticket->save();
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return response()->json(['success' => true, 'message' => 'Ticket Updated successfully!']);
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}
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public function storeTags(Request $request)
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{
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$company = getSelectedCompany();
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$ticket_id = $request->ticket_id;
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$tags = json_decode($request->tags);
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TicketMeta::where('key','tags')->where('ticket_id',$ticket_id)->delete();
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foreach($tags as $tag)
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{
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TicketMeta::create(
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['ticket_id' => $ticket_id, 'key' => 'tags',
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'value' => $tag->value, 'type' => 'string']
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);
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//Update Tags Table
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Tag::updateOrCreate([
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'company_id' => $company,
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'name' => $tag->value
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],[
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'company_id' => $company,
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'name' => $tag->value,
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'type' => 'inbox'
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]);
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//Update Company Meta Table
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// CompanyMeta::updateOrCreate([
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// 'company_id' => $company,
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// 'value' => $tag->value
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// ],[
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// 'company_id' => $company,
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// 'value' => $tag->value,
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// 'key' => 'tag',
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// 'type' => 'tags'
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// ]);
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}
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return response()->json(['success' => true, 'message' => 'Tags Added Successfully']);
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}
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public function AssignTicket(Request $request)
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{
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$this->validate($request, [
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'user_assigned' => 'required|integer',
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'message' => 'required|string',
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'ticket_ids' => 'required|string',
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]);
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$companyId = getSelectedCompany();
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$ticketIds = explode(',', $request->ticket_ids);
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foreach ($ticketIds as $ticket_id) {
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$ticket = Ticket::find($ticket_id);
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if ($ticket) {
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// Update Ticket
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$ticket->user_assigned = $request->user_assigned;
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$ticket->save();
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//Send Mail
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$company = Company::find($companyId);
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sendEmailViaMailgun($company->domain, $company->email, $ticket->from_email, $ticket->subject, $request->message);
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//Create Response
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$formattedMessage = '<p>' . $request->message . '</p>';
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createResponse($ticket_id,$formattedMessage,auth()->id());
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}
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}
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return response()->json(['success' => true, 'message' => 'Post Assigned Successfully']);
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}
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public function deleteTickets(Request $request)
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{
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$this->validate($request, [
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'ticket_ids' => 'required|string',
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]);
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$ticketIds = explode(',', $request->ticket_ids);
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foreach ($ticketIds as $ticket_id) {
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$ticket = Ticket::find($ticket_id);
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if ($ticket) {
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// Delete Ticket
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Comment::where('ticket_id', $ticket_id)->delete();
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TicketMeta::where('ticket_id', $ticket_id)->delete();
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Response::where('ticket_id', $ticket_id)->delete();
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TicketNote::where('ticket_id', $ticket_id)->delete();
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//Delete Attachments
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$folderPath = "tickets/$ticket_id"; // Adjust the path according to your structure
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if (Storage::disk('public')->exists($folderPath)) {
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Storage::disk('public')->deleteDirectory($folderPath);
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}
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$ticket->delete();
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}
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}
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return response()->json(['success' => true, 'message' => 'Tickets Deleted Successfully']);
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}
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public function updateTicketStatus(Request $request)
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{
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$this->validate($request, [
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'ticket_ids' => 'required|string',
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'status' => 'required|string'
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]);
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$ticketIds = explode(',', $request->ticket_ids);
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foreach ($ticketIds as $ticket_id) {
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$ticket = Ticket::find($ticket_id);
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if ($ticket) {
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// Delete Ticket
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$ticket->status = $request->status;
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$ticket->save();
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}
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}
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return response()->json(['success' => true, 'message' => 'Tickets Status Updated Successfully']);
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}
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public function filter(Request $request)
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{
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$this->validate($request, [
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'filter' => 'required|string',
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'status' => 'required|string',
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]);
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$companyId = getSelectedCompany();
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$company = get_company('id',$companyId);
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$now = \Carbon\Carbon::now();
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if(isset($request->type)) {
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$tickets = Ticket::where('to_email', $company->email)->where('type', $request->type)->where('status', '!=', 'done')->orderBy('created_at','desc');
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} else {
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$tickets = Ticket::where('to_email', $company->email)->where('status', '!=', 'done')->orderBy('created_at','desc');
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}
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if($request->filter == 'Assigned to') {
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$all_tickets = $tickets->where('user_assigned', $request->status)->get();
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return response()->json(['tickets' => $all_tickets]);
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} elseif($request->filter == 'With activity') {
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if ($request->status === 'last 24 hours') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subDay());
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} elseif ($request->status === 'last 3 days') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subDays(3));
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} elseif ($request->status === 'last week') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subWeek());
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} elseif ($request->status === 'last month') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subMonth());
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} elseif ($request->status === 'last 3 months') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subMonths(3));
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} elseif ($request->status === 'last 6 months') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subMonths(6));
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} elseif ($request->status === 'last year') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subYear());
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} elseif ($request->status === 'the past 2 years') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subYears(2));
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} elseif ($request->status === 'the past 3 years') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subYears(3));
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} elseif ($request->status === 'the past 4 years') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subYears(4));
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} elseif ($request->status === 'the past 5 years') {
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$all_tickets = $tickets->where('updated_at', '>=', $now->subYears(5));
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}
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$activity_tickets = $all_tickets->get();
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return response()->json(['tickets' => $activity_tickets]);
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} elseif($request->filter == 'No activity') {
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if ($request->status === 'last 24 hours') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subDay());
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} elseif ($request->status === 'last 3 days') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subDays(3));
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} elseif ($request->status === 'last week') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subWeek());
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} elseif ($request->status === 'last month') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subMonth());
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} elseif ($request->status === 'last 3 months') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subMonths(3));
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} elseif ($request->status === 'last 6 months') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subMonths(6));
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} elseif ($request->status === 'last year') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subYear());
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} elseif ($request->status === 'the past 2 years') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subYears(2));
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} elseif ($request->status === 'the past 3 years') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subYears(3));
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} elseif ($request->status === 'the past 4 years') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subYears(4));
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} elseif ($request->status === 'the past 5 years') {
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$all_tickets = $tickets->where('updated_at', '<=', $now->subYears(5));
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}
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$no_activity_tickets = $all_tickets->get();
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return response()->json(['tickets' => $no_activity_tickets]);
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} elseif($request->filter == 'Spam') {
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if($request->status == 'marked as spam') {
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$all_tickets = $tickets->where('status', 'spam')->get();
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return response()->json(['tickets' => $all_tickets]);
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} else {
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$all_tickets = $tickets->where('status', '!=', 'spam')->get();
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return response()->json(['tickets' => $all_tickets]);
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}
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} elseif($request->filter == 'Status') {
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$all_tickets = $tickets->where('status', $request->status)->get();
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return response()->json(['tickets' => $all_tickets]);
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} elseif($request->filter == 'Tags') {
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$ticket_meta = TicketMeta::where('value', $request->status)->pluck('ticket_id')->toArray();
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if(isset($request->type)) {
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$all_tickets = Ticket::where('to_email', $company->email)->where('type', $request->type)->where('status', '!=', 'done')->orderBy('created_at','desc')->whereIn('id', $ticket_meta)->get();
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} else {
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$all_tickets = Ticket::where('to_email', $company->email)->orderBy('created_at','desc')->where('status', '!=', 'done')->whereIn('id', $ticket_meta)->get();
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}
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return response()->json(['tickets' => $all_tickets]);
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}
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}
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public function defaultAllTickets(Request $request)
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{
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$companyId = getSelectedCompany();
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$company = get_company('id',$companyId);
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if(isset($request->type)) {
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$tickets = get_current_company_tickets(['type' => $request->type]);
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} else {
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$tickets = get_current_company_tickets();
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}
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return response()->json(['tickets' => $tickets]);
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}
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}
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