116 lines
3.3 KiB
PHP
116 lines
3.3 KiB
PHP
<?php
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namespace App\Http\Controllers;
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use Illuminate\Http\Request;
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use App\Models\Ticket;
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use App\Models\Comment;
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use App\Models\Response;
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use App\Models\Company;
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use App\Models\CompanyMeta;
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use App\Models\Tag;
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use Carbon\Carbon;
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use Illuminate\Support\Facades\Session;
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use Illuminate\Support\Facades\Auth;
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class TicketController extends Controller
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{
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public function get_canned_responses(){
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$companyId = getSelectedCompany();;
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return CompanyMeta::where('company_id', $companyId)->where('key', 'canned_responses')->get();
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}
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public function allTickets()
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{
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$tickets = get_current_company_tickets();
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return view('all-tickets', ['tickets' => $tickets]);
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}
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public function waiting()
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{
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$tickets = get_current_company_tickets(['status' => 'waiting']);
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return view('waiting', ['tickets' => $tickets]);
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}
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public function showTicket($id)
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{
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$tickets = get_current_company_tickets([
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'type' => 'inbox',
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'orderby' => 'id',
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'order' => 'desc',
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'with' => 'lastResponse'
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]);
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$single_ticket = Ticket::find($id);
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$messages = [];
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$canned_response = $this->get_canned_responses();
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return view('show-ticket', ['tickets' => $tickets, 'single_ticket' => $single_ticket, 'messages' => $messages, 'canned_response' => $canned_response]);
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}
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public function updateStatus(Request $request, $ticketId)
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{
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$request->validate([
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'status' => 'required|in:open,waiting,done',
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]);
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$ticket = Ticket::find($ticketId);
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$ticket->status = $request->status;
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$ticket->save();
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// Return a response if necessary
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return response()->json(['message' => 'Ticket status updated successfully']);
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}
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public function updateTicket(Request $request, $ticketId)
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{
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$ticket = Ticket::find($ticketId);
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//Update Ticket
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if(isset($request->priority)) {
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$ticket->priority = $request->priority;
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}
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if(isset($request->user_assigned)) {
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$ticket->user_assigned = $request->user_assigned;
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}
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$ticket->save();
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return response()->json(['success' => true, 'message' => 'Ticket Updated successfully!']);
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}
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public function storeTags(Request $request)
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{
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$company = getSelectedCompany();
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$tags = json_decode($request->tags);
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foreach($tags as $tag)
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{
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//Update Tags Table
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Tag::updateOrCreate([
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'company_id' => $company,
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'name' => $tag->value
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],[
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'company_id' => $company,
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'name' => $tag->value,
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'type' => 'inbox'
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]);
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//Update Company Meta Table
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CompanyMeta::updateOrCreate([
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'company_id' => $company,
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'value' => $tag->value
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],[
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'company_id' => $company,
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'value' => $tag->value,
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'key' => 'tag',
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'type' => 'tags'
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]);
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}
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return response()->json(['success' => true, 'message' => 'Tags Added Successfully']);
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}
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}
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